Afterglow Creative

FAQ

FREQUENTLY ASKED QUESTIONS

 

Q1. What services do you offer?

We offer photography and film services for weddings, engagements and bridals; family and maternity portraits; corporate headshots and events/interviews, food and restaurants, and venue interiors and exteriors. Unfortunately, we do not offer newborn and birth photography, boudoir photography, or motion graphics/3D work.

Q2. Do you offer raw photos/raw footage of our event?

While we do not offer raw photos, raw footage is an A La Carte option delivered via digital download or on a hard drive.

Q3. Are your rates negotiable/can I have a discount?

We are always willing to help you come up with a customized collection based on your budget, and additionally we offer a 10% military discount, but we do not offer other discounts or finders' fees. Please keep in mind that our competitive rates include not only gorgeous high resolution photos and films with a comprehensive reproduction release, but also the peace of mind knowing that your entire wedding day is covered by a highly experienced team ready to capture every beautiful moment.

Q4. There is another photographer offering this package for a better price. Can you price match?

While another photographer may have a lower rate, they may not provide the experience, dedication and commitment to detail, customer service, and quality products that Afterglow guarantees to its' clients. We pride ourselves not only on the excellence of our work but also our responsive communication. Knowing this is included in our rates, we unfortunately do not match pricing from any other vendor.

Q5. How do I book you?

We require a $500 deposit and signed contract in order to officially book. We accept checks, cash, and/or credit through Square that can be accessed through your invoice sent via email.

Q6. We can't decide, can you hold the date for us?

While we will alert you if we receive an inquiry on the same date we are wishing to book, we cannot unfortunately hold dates without a non-refundable $500 deposit and a signed contract. However, we may have other options in place if we are already booked on your date!

Q7. How often should we be in contact before the wedding?

Afterglow Creative will initiate the large majority of contact needed before the wedding, and in order to keep communication documented, the vast majority of questions after booking should be sent via email. We will also address all logistical questions and review the contract, itinerary, and shot list in detail during our 1 hour consultation before the wedding. You may reach us by phone during our business hours 9am-4pm, Monday through Friday. If we miss you, please allow us 1-2 business days to respond during down season (Nov-March), and 2-3 business days to respond during peak season (April-Oct). During the week of your event, communication with you will take precedence to ensure that any last minute changes or concerns are addressed.

Q8. How often should we be in contact after the wedding?

We will promptly send a follow-up email after your event to give you a general timeline of when you should expect to receive your photos and/or films-- our normal turnaround time is 2-6 months for all products depending on the size of your event and order, but this can fluctuate during peak season. As projects are completed, we will send the edited items for approval.

Q9. Can we purchase raw photos/raw footage of our event?

While we do not offer raw photos, raw footage is an A La Carte option delivered via digital download or on a hard drive.

While we do not offer the copyright for purchase or allow clients to view unedited images, we do provide clients with a "Reproduction Release," which allows them to print copies and share to social media. We give clients as many photos as possible from the event and do not withhold good photos-- cutting only ones with poor lighting, graininess, or are otherwise unflattering.

Q11. I am unsure how to plan for photography in our itinerary. Can you help?

Absolutely! During our 1-hour consultation, we can help you decide how best to fit photography and/or filming into your itinerary in order to capture your entire event beautifully.